Wednesday, November 2

Happy morning, Capstone students!

Today we will be practicing active listening techniques.

For your Do Now, please find a partner. You will read your story that was homework to your partner and let them know what parts of it you thought were compelling and which parts could use a little help. Switch roles with your partner.

The HEAR model (borrowed from Ashoka's Youth Venture packet) is a combination of four steps that are essential to active listening. Use it to better understand the facts, ideas, and feelings of the speaker, and to help the speaker clarify her own thoughts, problems, and solutions.

HEAR -----> EMPATHIZE -----> ANALYZE -----> RESPOND

Hear

• Listen attentively to words and feelings.
• Keep an open mind. AVoid letting your own feelings, attitudes, or opinions interfere with your ability to listen.
• Do not evaluate, censor, or try to monopolize the conversation.
• Do not interrupt. It is important to listen to the speaker's entire thought before you respond.

Empathize

• Display an interest in the speaker's pint of view, even (or maybe especially), if it differs from your own.
• Listen for facts, ideas, and feelings.
• Listen for the thoughts behind the words.
• Check for understanding by paraphrasing the facts as well as the speaker's position.

Analyze

• Listen for the thoughts behind the words. Thinking is after than speech. Use your extra "thought time" to summarize, review, and anticipate.

Respond

• Pay attention and show it.
• Include statements such as "I see," "yes," and "I understand."
• Hold off on your evaluation.
• Hear the speaker out.
• Avoid premature advice.
• Do respond. It is especially difficult to talk to someone when there is no apparent reaction.
• Check to be sure the speaker understands your response. 

We will next go through a number of activities for you to practice active listening with your partner. Get your pencils ready!

Debriefing and Reflection Questions

How is the HEAR model important?

Which aspects of the model did you use in this exercise?

Do you normally listen, talk, and interact with others using the HEAR model?

Why or why not?

How did you feel during the listening activities?

Was it easy or difficult?

Were you surprised by the way the exercise worked?

Did you notice any trends or changes over time?

How did the experience add to your understanding of active listening and HEAR?